Navi Support
Please view the FAQs below or submit a ticket for follow up within 24 hours.
Frequently asked questions
Where is Navi available?
Navi Safety Maps and Routes is currently available in the United States on both Apple and Google app stores. Navi works best in populated areas, we are actively building our crime, points of interest, and hazard reporting through growing our user base with folks like you!
Where do you get your data for crime?
Navi consolidates public crime data sources including FBI, State, and Local government APIs to help our users with understanding more about their areas.
Does it cost money to use Navi?
No. Currently Navi is free to users through the web application and mobile apps on Apple and Google app stores.
How do I download the app?
The Navi app is available by searching for Navi on both the Apple and Google app stores directly from your phone.
Where do I give feedback on the app?
Please email support@navi.app or fill out the form above to let us know about your experience.
Getting Started
Our Secure Sign-Up
We start with your phone number for secure account authentication. When prompted, enter your phone number. Tap Send Code.You will immediately receive a 6-digit verification code via SMS text message. Enter the code into the app to verify your identity and access the next step.
Setting Your Personalization
Navi is a personalized service that allows you to set preferences for your travel like types of restaurants, activities, vibes, and how comfortable you are with areas that might have higher crime activity.
How to See Safety and Walkability
Crime incidents and the safety heat map is on by default. Once you log into the app, you will see 3 buttons in the top left. The filter button will bring you to your Navi experience. Here you can turn on walkability and filter by being able to view user reported hazards, friends, public transit and restrooms.
Setting Up Your Profile
We collect a few essential details needed for safety features and legal compliance like First and Last Name and Date of Birth. This confirms you are of age to use the app's features, including any integrated services like or community-based reporting. You will then choose your username and set up your photo or avatar. This will help your friends and family identify you when you share your location.
Where do I give feedback on the app?
Please email support@navi.app or fill out the form above to let us know about your experience.
What data do you collect?
Navi prides itself on only collecting the data that it takes to make the app functional and creates value for it's users. We leverage your phone number to make signup and login easier and only will communicate based on your preferences. We also pull your location so we can render the map properly. We collect your personalization data to ensure that we are recommending the best experiences for your travel.
Using Navi
How to See Safety and Walkability
Crime incidents and the safety heat map is on by default. Once you log into the app, you will see 3 buttons in the top left. The filter button will bring you to your Navi experience. Here you can turn on walkability and filter by being able to view user reported hazards, friends, public transit and restrooms.
What is the Concierge?
Navi's concierge is your personal travel guide. You can ask it any questions about what is going on in your location or somewhere you are traveling to. You will then be able to view those suggestions on the map.
How do I report a Hazard?
You have the ability to mark a hazard in your current location with the pin button on the top left. You can take a picture or video and make a comment for other users. Hazards could include poor lighting, homeless presence, shady areas, or anything else that makes you uncomfortable. If you want to mark a hazard after you have encountered it, you can use a long hold on the map to mark the spot.
What does the Navi Score Mean?
Navi produces a score based on Walkability, Safety, Community Feedback, and your Rating.
How to Share My Location and See Friends
On the bottom navigation bar, you will see contacts. You will be able to share your location and see your friends locations through clicking that button and following the prompts. Only your contacts shared will see your location. You can always remove location sharing in the app by selecting the contact button.
How do I add to my Guide?
You can search and add any location or point of interest you drop to your guide. Your friends will see your guides to any location once you connect with them. You access guides in your bottom nav bar.
My Location isn't Working
Please make sure that you select share your location to Navi in your app settings.
How do I report a Point of Interest?
Just like the hazard reporting, You have the ability to mark a point of interest in your current location with the pin button on the top left. You can take a picture or video and make a comment for other users. Points of Interest could include things that are not on the map, like artwork, a natural beauty, or anything that you want other users to see. If you want to mark a point of interest after you have encountered it, you can use a long hold on the map to mark the spot. You can also add Points of Interests to your guide for your contacts to see.
Troubleshooting
I Can't Log In?
If you are unable to login, you should first hard reset the app, and then log back in. If you are not receiving the text message to get your code, you might want to check the number you are entering, or your settings in your messaging app. If you are having anything other issues, please contact support@navi.app and we will get you squared away. Navi is only available in the US until 2026.
The Navi Score Isn't Accurate
Navi is continuing to build it's personalization for location and there is a chance that we just don't have enough data for that location. You can always change your score for a location or point in the description of the place.
I Can't See My Friends?
Click on the contacts button on the bottom nav bar to see who you are sharing location with and who is sharing with you. There is a chance that your friends haven't completed the invite process yet to be visible, or they have decided not to share their location with you. If your friends are not in your map's view, you will not see them unless you zoom out to where they can be visible.
I Can't See Crime or Walkability in my Area
Check to see if the filters are on for safety reporting and walkability in the filter button the top left. If the filters are on, there is a chance that Navi is still building it's crime and walkability data in that area.
My Location isn't Working
Please make sure that you select share your location to Navi in your app settings. If you continue to have issues, contact support@navi.app.